Shipping Policy
Effective Date: 01 August 2024
At PetsFad, we are committed to delivering your products as quickly and efficiently as possible. This Shipping Policy outlines the process and guidelines for shipping your order.
1. Processing Time
Orders are typically processed within 0-2 business days after payment is confirmed. You will receive a notification once your order has been shipped. Processing times may vary during peak periods or sales events.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 7 to 10 business days.
- Express Shipping: Delivery within 3 to 5 business days.
Please note that delivery times are estimated and may vary depending on your location and external factors beyond our control (e.g., weather, holidays).
3. Shipping Rates
Shipping rates are calculated based on the weight of the package and the shipping destination. Rates will be displayed at checkout before you complete your purchase.
We also offer free shipping on orders over $49 within US and UK .
4. International Shippin
We currently ship to the following countries: US,CA,UK,FR,SP,DE. International shipping times and costs may vary based on the destination country. Please note that customs duties, taxes, or fees may apply, which are the responsibility of the customer.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your package through our website or directly with the carrier using the tracking information provided.
6. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please check the tracking information provided. If your package appears to be lost or delayed, please contact us at contac@petsfad.com and we will assist you in resolving the issue.
7. Shipping Address
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you need to update your shipping information after placing an order, contact us immediately at contac@petsfad.com.
8. Contact Us
For any further questions about shipping, please contact us at:
- Email: contac@petsfad.com
